Keynote · New for 2027
How Work Works in the Age of AI
Designing and communicating change when the tools change
New tools change the tasks, not the need for a clear plan and a clear message. Lindsay looks at how to set up roles and decisions, and how to talk about AI with teams, so new tools take weight off people instead of adding worry.
- Where AI fits in the way work already moves
- Communicating AI changes so people don't fill the gaps with fear
- Fair, consistent expectations for how AI is used and reviewed
As quoted in: reWorked, on how managers weigh AI use in performance reviews (2026)
Signature keynote
PR for HR
Managing perception when work changes
The problem usually isn't resistance. It's a missing message, or different messages at different levels, that leave people filling in the gaps with their own stories. Lindsay shows leaders how a simple communication plan for every change mitigates compliance risk and builds a team that feels supported.
- Where false stories start, and how they turn into complaints and claims
- Planning who hears what, in what order, and from whom
- Keeping managers, staff, and leadership telling the same story
Proof: pairing a pay change with a communication plan helped one client save about $90,000.
